01Software purchases
Each software product publishes its refund terms on its product website and before purchase. For Awakepilot Pro, you may request a full refund within 14 calendar days of the original purchase, for any reason. Downloading, activating, or using the software does not remove this voluntary refund offer.
02Current purchasing availability
This corporate website does not currently take payments. Awakepilot paid checkout is being prepared. The paid-product policy applies when sales open; free downloads and trials without a charge have no payment to refund.
03How to request a refund
Email hello@codentum.net with the product or service name, purchase email address, order or transaction ID, and purchase date. For Awakepilot requests within the 14-day period, an explanation is optional.
Send purchase details privately. Do not include a full card number, card security code, account password, or license key, and do not post payment information in a public support issue.
If your receipt identifies a separate seller or merchant of record, you may also use its order-support channel. We can help you find the appropriate channel.
04Custom development and services
Cancellation, deposits, milestone payments, and refunds for custom development or consulting are governed by the written project agreement and applicable law. The software-product refund offer does not replace those terms. If cancellation or refund terms are unclear, contact us before making a payment.
05Refund processing
We confirm the outcome of your request by email. Approved refunds are returned through the seller or payment provider to the original payment method. The time for a credit to appear depends on the payment provider and your bank; the refund confirmation will provide the available status and timing information.
For refunded software purchases, the paid license is no longer valid. Stop using the refunded license and remove it from your devices. Free features remain available where the product provides them.
06Consumer rights and other payment issues
This policy does not limit mandatory consumer rights, including rights relating to defective or misdescribed digital products. Contact us about duplicate charges, failed delivery, or product defects even if the voluntary refund period has ended. Additional rights or protections offered by the seller on your receipt also remain available.
Changes to this policy apply to future purchases and do not reduce the rights offered when you made an earlier purchase.
07Contact and related policies
Questions about this document can be sent to hello@codentum.net. Codentum L.L.C., Wyoming, United States.